Privacy Policy

Effective Date: 05/24/2025

Thank you for visiting Step by Step Support, your trusted source for private patient advocacy. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your information when you interact with our website: [www.stepbystepsupport.com].

1. Who We Are

Our website address is: https://www.stepbystepsupport.com
We are dedicated to providing compassionate and professional private patient advocacy services.

2. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect and prevent spam.

An anonymized string (hash) created from your email address may be shared with the Gravatar service to check if you're using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be publicly visible in the context of your comment.

3. Cookies

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help the site recognize your device and remember information about your visit, like your preferences or login status.

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as logging in or filling out forms.

Examples:

• Session management

• Security features

2. Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and anonymous.

Examples:

• Google Analytics

• Website usage tracking

3. Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences. They may be set by us or by third-party providers.

Examples:

• Language or region selection

• Live chat support

4. Third-Party Cookies

Some cookies may be placed by third-party services we use, such as embedded videos, maps, or scheduling tools. These third parties may collect data in accordance with their own privacy policies.

Your Choices

You have the right to accept or reject cookies when you visit our site. A cookie consent banner or pop-up may appear on your first visit, giving you the option to:

• Accept all cookies

• Reject non-essential cookies

You can also control cookies through your browser settings. Please note that disabling certain cookies may impact your user experience on our site.

How to manage cookies in your browser:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Edge

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the law or our practices. When we do, we will revise the “Last updated” date at the bottom of this page.

4. Media

Articles on our site may include embedded content (e.g., videos, images, articles). This content behaves the same as if you visited the originating website. These third-party sites may collect your data, use cookies, embed third-party tracking, and monitor your interaction with that content, especially if you are logged in to that site.

5. How Long We Retain Your Data

• Comments and their metadata are retained indefinitely to automatically recognize and approve follow-up comments.

• For registered users, we store the personal information in their user profile. Users can view, edit, or delete their information at any time (except their username). Site administrators can also view and edit this information.

6. Your Rights Over Your Data

If you have left contact information on this site, you can request:

• Deletion of your personal data.

This excludes data we must retain for administrative, legal, or security purposes.

7. Where Your Data Is Sent

Visitor comments may be reviewed by an automated spam detection service.

8. Contact Us

For any privacy-specific concerns or requests related to your data, please contact us at:
Email: care@stepbystepsupport.com
Phone: 1-954-937-4013

Last Updated: 05/25/2025